ICPG Hiring and Training Made Easy
Client Service Representative
Primary Responsibilities:
● Make both inbound and outbound calls to our existing clients
● Update client case files
● Assist with resolving client issues
Candidates should be able to:
● Have a professional, service-minded demeanor
● Be efficient with Microsoft Outlook, MS Word, and MS Excel
● Be comfortable with being on the phone for the majority of the work day
Requirements:
● Must have customer service experience
● Must have experience in a high call volume environment
● Must have strong computer literacy
● Must have strong problem-solving skills